tracking your order
tracking numbers are assigned to packages upon shipping from our distribution center. you can find these tracking numbers in your shipment confirmation email as well as in your order history on it may take up to 24 hours before the package is checked into the carrier's tracking system. while your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide information about your package for 24 hours.
if you have chosen to ship to multiple shipping addresses, or if your order contains items that are shipped separately, you may receive more than one tracking number. depending on when each shipment leaves our distribution center, these tracking numbers may arrive in separate shipment confirmation emails.
for information on understanding your order status, click here.
if you have further questions about your order, please contact us at 800 852 3940, MONDAY TO FRIDAY, 9AM - 9PM or email us at