return instructions
  • you can call us at 800 85 23940 Monday to Friday, 9am - 9pm or email us at and request a return. please state your reasons for requesting a return.
  • you will be emailed a pre-paid SingPost return label & instructions on how to return your purchase.
  • pack the item(s) securely in the original package (whenever possible).
  • attach the free pre-paid return label that you were emailed and drop the package off at any SingPost office or POP station
    • if you have misplaced your free return label, email us at 800 852 3940, MONDAY TO FRIDAY, 9AM - 9PM or email us at
    • if you choose not to use the free pre-paid return label, we recommend that you use a courier service that offers tracking for your return. ship the return package to:

    kate spade singapore
    attn: returns processing
    level 5, 6 tai seng link
    534101, singapore

  • note the tracking number from your return to ensure that the package arrives at the warehouse.
  • you can expect a refund in the same form of payment originally used for purchase within 10 business days of receiving your returned product.