Handbags/Bags/Wallets/Watches

Handbags and small goods

  • classic nylon: a damp cloth and mild soap such as ivory soap or woolite should work to remove most dirt and stains simply by wiping. once the dirt has been lifted, be sure to wipe down the entire bag quickly in order to avoid getting water spots on the fabric. never immerse your fabric handbag in water since it will delaminate the inner lining causing it to pucker. leather trim can also erode when immersed in water.
  • fabric: each fabric used in the design of kate spade handbags is carefully selected for its color, texture, durability, and beauty. please treat these fabrics with care to extend the life of your bag. we recommend warm water and mild soap on a clean cloth for removing most common stains. please be certain to thoroughly test an inconspicuous area prior to actual stain removal to avoid uncontrollable variations in material reaction. evening bags should be treated with extra special care as delicate fabrics should only be cleaned by dry cleaning specialists. never immerse your fabric handbag in water since it will delaminate the inner lining causing it to pucker. leather trim can also erode when immersed in water.
  • straw: our fabric and straw handbags are considered seasonal and do tend to wear more quickly. please refer to the care tag enclosed to help you keep it in tip-top condition. we suggest stowing your handbag away from direct sunlight and heat, stuffed with tissue and stored in its dust bag when not in use. try to avoid crowding your handbag when it is in storage to help maintain its shape, and to prevent delicate straws from breaking.
  • leather care: the leather used in the design of kate spade handbags is specially chosen from the finest tanneries in italy and asia. most of our leathers have been treated and are water and scratch resistant. should your handbag become wet, wipe gently dry with a soft cloth. for regular cleaning, a damp cloth and mild leather cream may be applied.

Shoes

  • always store your footwear away from light and heat and protect them from rain and humidity.
  • leather: depending on the type of leather, specific sprays or creams can be used but we do not recommend any particular brands.  customers should consult a local shoe repair shop or technician.  however, most leathers, wiping (without undue pressure) with a dry cloth is sufficient.
  • suede requires specific sprays to clean and project a soft (suede) brush is enough to eliminate dust or dirt.

Watches

  • material: kate spade new york watches are made of 100% solid stainless steel. stainless steel is hypoallergenic and a most durable material.
  • battery life: the battery in your kate spade new york watch should last approximately 2 years. when the battery expires, replace it as soon as possible to prevent any malfunction.
  • how to change the battery: it is highly recommended to visit an authorized service center to service your watch battery change. only these centers have the proper pressuring machine(s) to seal your watch caseback appropriately after changing the battery. this is the best way to guarantee that both your water resistance and warranty are upheld.
  • frequently asked questions:
    • where do i send my watch for repair? please contact our customer service team for instructions on repairs
    • how can i have my watch repaired? if the repair is covered by warranty and watch is still covered by warranty, the watch will be repaired free of charge. if the problem is not covered under warranty or if the warranty has expired, a nominal fee will apply. 
in the case of replacement, it cannot be guaranteed that you will receive the same style. a watch of equal value and similar appearance will be supplied if the model is not available and/or discontinued. any watch returned without a valid sales receipt will be treated as out of warranty.
    • can i order replacement parts for my kate spade new york watch? yes, parsec enterprises, authorized service center will ship out parts by request. please call parsec enterprises at 1-800-359-2508. please provide reference number of the watch. please allow up to one week to check price and availability. if part is not available, please allow 4-6 weeks for delivery to parsec enterprises, and additional time for delivery to customer. parsec enterprises accepts only visa and mastercard.
    • how can i get replacement leather straps? we recommend that you contact parsec enterprises, authorized service center. please call parsec enterprises at 1-800-359-2508. please provide reference number of the watch. please allow up to one week to check price and availability. if strap is not available, please allow 4-6 weeks for delivery to parsec enterprises, and additional time for delivery to customer. parsec enterprises accepts only visa and mastercard.
    • how can i order extra links? we recommend that you contact parsec enterprises, authorized service center. please call parsec enterprises at 1-800-359-2508. please provide reference number of the watch. please allow up to one week to check price and availability. if links are not available, please allow 4-6 weeks for delivery to parsec enterprises, and additional time for delivery to customer. parsec enterprises accepts only visa and mastercard.
    • how can i replace the battery in my watch? in order to maintain the original pressure for water resistance, it is recommended that you do not attempt to change the watch battery yourself. doing so may reduce your water resistance and void your warranty. going to an unauthorized watch deal may also void your warranty if changes are made. it is recommended to have your battery changed by a local authorized dealer or contact customer service and we'll make a recommendation
    • can i adjust my metal watchband? for all metal bracelets, special tools are required for proper removal of links to avoid damage to the pins that hold the links together. it is recommended that you visit your local jewelry and/or watch store to adjust your bracelet.
    • how can i open my bangle watch? to open, gently press down on the pointed tip of the spade with your finger until it unclasps. alternatively, you can unlock the bracelet by popping it apart with your nail at the bottom of the spade.