damaged or defective items
in the case of items damaged during shipment, please immediately contact our customer care department at 800 852 3940, MONDAY TO FRIDAY, 9AM - 9PM or email us at help@katespade.sg. we will work with you to replace your item as fast as we can. if we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.